PRINCIPLED CULTURE

Build the culture your strategy requires

Strategy sets direction, but culture determines whether it actually happens. A Principled Culture gives senior leaders the confidence that their organisation will execute consistently. When you define what your culture must deliver, the principles that are important and what they mean, your people can move forward effectively.

For example: We work with senior leaders to establish clear principles that guide behaviour and decision-making at scale. When everyone understands what matters and how to act, leaders can trust in how work gets done.

Here are four situations that should prompt you to review your culture:

advance

Shift up delivery on priorities by ensuring decisions reflect strategic intent

stabilise

Restore faith and commitment by lifting accountabilities to your core shared beliefs.

embed

Establish new behaviours, incentives or leadership expectations where they are needed.

unite

Dispel competing agendas by agreeing the performance outcomes the culture must deliver.

Defining a principled culture requires knowing three things

A Principled Culture is a disciplined operating environment. It defines what must be upheld, how work gets done and how performance is judged. As a result, execution becomes more consistent because leadership, culture and strategy reinforce one another.

We help leadership teams integrate these elements to ensure the culture delivers as expected.

1. What you stand for

Your principles define the standards that guide decisions, shape behaviours and set expectations. Without these clear principles, your people rely on interpretation, habit or hierarchy to judge how they will act. The cultures that perform best establish principles that are explicit, understood, referenced openly and applied in practice.

2. What you deliver

Strategy happens through the thousands of decisions made across your organisation every day. When structure and decision-making are unclear or inconsistent with those aims, it’s not surprising that progress stalls and friction increases. A Principled Culture establishes how the culture is best designed and configured to effectively address strategic priorities.

 

3. How you work

Performance is shaped by how teams engage, challenge and collaborate. When ways of working are undefined or unevenly applied, silos form and politics emerge. Bringing teams  together, builds an open, transparent and effective culture where expectations are shared, debate is constructive and individuals can work to their potential.

 

 

 

Trade Me

Culture as an avatar

Cato Brand Partners

Other companies might choose to express what’s important to them on paper, but New Zealand’s largest trading platform took an unconventional approach to representing their values. They decided to bring them to life in a series of distinctive avatars.

See more work

Charter Hall

The power of staying true

Charter Hall has built a highly successful business around their deeply aligned culture. We’ve worked with a number of their teams to ensure their internal touchpoints – from policies to events to initiatives – always reflect the things they hold dear.

Lead the way

Outcomes

Teams and functions deliver more consistently against the strategy

Decisions are faster, clearer and more consistent

Accountabilities are understood and maintained

Debate becomes constructive rather than political

Behaviours, incentives and measures support performance intentions

Sectors

+ Digital

 + Energy

+ Government

+ Health

+ Transport

 

 

Principled Culture is decisive

Culture is the engine-room of strategy. Setting clear expectations for those you trust to perform, especially when conditions are volatile, lies at the very heart of the Principled Culture.

Working from your current reality, we identify what must change, what must be protected and how your culture must operate to support strategy.

We work with senior leaders to determine:

  • What your culture stands for, and how that influences how you work
  • What must change, and what must be protected, to execute strategy consistently
  • How teams can apply dialogue and debate to find the best ways forward

Once you’ve defined your Principled Culture, the next step is strengthening how you communicate through narrative.

Learn more about how to connect through narrative