This Privacy Policy explains how The Audacity Group Limited (The Audacity Group) handles the information we collect, process and store about you. By engaging with us, using our website or working with us, you accept the terms of this Privacy Policy.

The Audacity Group reserves the right to change these terms at any time without notice. If you do not agree with the provisions in this Privacy Policy, please discontinue your use of our website and do not disclose any personal information to us.

What do we mean by personal information?

For the purposes of this Privacy Policy, “personal information” refers to information that is about an identifiable individual – it typically identifies someone, helps identify someone or could be used with other information to identify someone.

What personal information do we collect?

We collect information about your:

  • name;
  • contact information, such as your email address, phone numbers and physical and postal business address;
  • projects we have worked on together;
  • location;
  • interactions with us;
  • billing or purchase information;
  • online/site data.

Why do we collect personal information?

We may collect personal information from you in order to do business with you, keep you updated and better understand how you interact with us.  

We will use the personal information we collect to undertake activities such as to:

  • communicate directly with you;
  • maintain and grow our relationship with you;
  • inform you about our products and services;
  • send you further information and news that we believe you will be interested in;
  • analyse how our website is being used;
  • improve the content of our website;
  • introduce you to a third party with your consent that we believe you would benefit from knowing;
  • enforce any legal rights we may have, such as recovering monies owed to us;
  • reasonably protect our rights, property and safety, and that of our customers or other parties who would be adversely affected if a particular piece of information was not shared; or
  • disclose information required or permitted by law. 

Certain online/site data is collected to monitor site performance, to ascertain areas of interest generally and to assist us to develop enhancements.

How do we collect personal information?

We primarily collect personal information about you directly (e.g. face to face, by phone, email, or via a contact form or comment on our website), but will also collect information from other sources when permitted by law. For example, collection of personal information indirectly or through third parties is permitted (by the Privacy Act 2020) when the information is publicly available, when collection is authorised by you or when collection would not prejudice your interests.

We also collect personal information through our use of cookies.  Further information on cookies is set out in the Addendum to this Privacy Policy.

Who will have access to your personal information?

Except as specified herein, the personal information you share with us will only be available to The Audacity Group’s directors, officers, and employees, and mostly only as required for the projects we are working on with you.

In some instances, we may request your consent to share your personal information with third parties that are also involved in a project with you, when such information is needed by those parties to provide services to you. Subject to the below paragraph, we will not share your personal information if your consent is not given.

Personal information that is publicly available may be shared with third parties without your consent, given that such information is already in the public domain.

We take no responsibility for any Website content/information that is republished on another Website or in other media without our express permission. 

How do we keep your information safe?

We respect your right to privacy and are committed to protecting your personal information. Any personal information we collect will not be leased, traded or sold to any third party.

We store personal information in a variety of ways, including cloud-based databases, in hard copy files and on personal devices. We use password protection to ensure personal information stored electronically is kept secure and to protect it from being lost, compromised or accessed inappropriately. We regularly review these arrangements to ensure we are continuing to take reasonable steps to protect your personal information.

Because no electronic system is completely secure or error-free, we cannot guarantee that your personal information is totally protected. You acknowledge and accept that providing information to us as set out in this Privacy Policy comes with a small degree of risk. We cannot accept responsibility for accidental misuse, loss or unauthorised access to your personal information where the security of the information is not within our control.

If you suspect your personal information has been lost, misused, accessed without your authorisation or compromised in any other way, please contact us immediately.

In the event of a data breach that may involve a loss or misuse of your personal information, unauthorised access to that information or any other compromise, we will inform you of such a breach as quickly as possible. We will also inform any relevant authority as required by law.

If we are storing files electronically, we may work on files and store files on servers that are located outside New Zealand. We may also use file sharing sites located outside New Zealand to transfer documents when required.

How long do we keep your personal information?

We will store your information for as long as it is necessary for the purposes which it was collected unless a longer retention period is required or permitted by law. This usually means personal information is held so long as we have a relationship with you, or until you ask us not to hold that information, at which point we will securely destroy it.

Your privacy rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your personal information, or to have it corrected, please contact us as follows:

The Audacity Group Limited
27 Homewood Avenue
Wellington 6012
New Zealand

Phone: +64 4 8017720
Email: push@audacity.co.nz


We do our best to ensure our Privacy Policy accurately reflects our obligations to you. If you are concerned about any aspect of our Privacy Policy, please contact us at push@audacity.co.nz.

If you have been receiving general emails from us which you would no longer like to receive, please contact us at the above address with your request to unsubscribe from our mailing list.

A New Zealand based website

The Audacity Group is a New Zealand registered company. Any disputes with any party made against or involving The Audacity Group shall be determined in New Zealand and according to New Zealand law.